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Welcome to the Frequently Asked Questions page for Norven Living. We are here to answer your questions and help provide you with the best possible shopping experience.
If you require any additional assistance, please feel free to contact us.
About Norven Living
How can I contact customer service?
You can contact our customer service team through our Contact Us page or by emailing us at contact@norvenliving.com
What is your returns policy?
We offer easy returns within 30 days of delivery for all eligible purchases. For further information, please review our Returns and Refunds Policy
Do you have a physical shop that I can visit?
We operate exclusively online. This allows us to offer competitive prices and a wide selection of products.
Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Please contact our customer service team for further information.
Where is Norven Living based?
Norven Living is a business based in Australia, offering a selection of high-quality products with delivery available throughout the United Kingdom.
Delivery
Do you deliver internationally?
No, we currently deliver only within the United Kingdom.
Do you offer free delivery?
Yes, we offer free delivery on all orders within the United Kingdom.
For further information, please review our Shipping Policy
How long will it take to receive my order?
The estimated delivery times for all orders are as follows:
Order cut-off time: 11:59 PM (UK time). Orders placed after this time will be processed on the following business day, which may add one additional business day to the estimated delivery time.
Order processing time: 1–3 business days (Monday to Friday). Once your order has been processed, it will be dispatched using one of our trusted delivery partners.
Transit time: 6–9 business days (Monday to Friday).
Estimated delivery time: 7–12 business days (Monday to Friday).
How can I track my order?
You can track your order through our order-tracking page.
Refunds and Returns
Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation window. To request a cancellation within this period, please contact our customer service team.
Please note that we cannot guarantee cancellation if your order has already been processed or dispatched.
What is your returns policy?
We offer a simple and straightforward returns process. For complete information, please review our Returns and Refunds Policy
What are the delivery times?
If you receive a faulty, damaged or incorrect product, please contact us as soon as possible. We will arrange an appropriate solution, such as a replacement or refund, at no additional cost to you.
Please contact us and return the item in accordance with the instructions provided by our customer service team. For further information, review our Returns and Refunds Policy [HYPERLINK TO RETURNS AND REFUNDS POLICY].
What should I do if I receive a faulty product?
Returns accepted within 30 days, product unopened. Refund within 7 days after receipt.
How can I exchange a product?
For detailed information about exchanges, please review our Returns and Refunds Policy or contact our customer service team.
When will I receive my refund after returning an item?
Once your returned item has been received and inspected, your refund will be processed.
Refunds usually appear on your original payment method within 10 business days, depending on your bank or payment provider.
Please review our Returns and Refunds Policy for further information.
Store name: Norven Living
Address : Bureau 326, 78 avenue des Champs Élysées, 75008,Paris
Telephone :+44 7488 845598
Email : contact@norvenliving.com
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (UK time).
Response time: We aim to respond within 2 business days.
Please visit our FAQ page or contact our customer service team