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Last updated: 29 August 2026
This Privacy Policy explains how Tony Goletto, a sole trader trading as Norven Living (“Norven Living”, “we”, “us” or “our”), collects, uses and discloses your personal information when you visit or make a purchase from https://norvenliving.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).
Please read this Privacy Policy carefully.
Norven Living is operated by Tony Goletto, a sole trader established in France, under SIREN number 850 731 472.
For the purposes of applicable data protection law, Tony Goletto, trading as Norven Living, is the data controller responsible for the processing of your personal information.
Because our business is established in France, our processing of personal information is subject to the European Union General Data Protection Regulation (EU GDPR) and applicable French data protection law, including the French Data Protection Act.
Because we offer goods and services to customers in the United Kingdom, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 may also apply to the processing of personal information relating to individuals in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.
We will publish the updated version on the Site and amend the “Last updated” date accordingly.
To provide and improve our Services, we collect personal information from various sources, as described below.
We may use your information to communicate with you, process and fulfil orders, comply with our legal obligations, enforce our terms and policies, prevent fraud and protect our customers and business.
We may collect information that you provide directly to us, including:
Contact details, such as your name, address, telephone number and email address;
Order details, such as your billing address, delivery address and payment confirmation;
Account information, such as your username, password and security information;
Information included in communications with our customer service team;
Reviews, feedback or other information you voluntarily submit.
We do not directly store complete payment card details. Payments are processed securely by our authorised payment providers.
When you use our Site, we may automatically collect certain information through cookies and similar technologies, including:
Device and browser information;
IP address;
Pages viewed and actions taken on the Site;
Shopping basket and checkout activity;
Referral, analytics and usage information.
We may receive information from Shopify, suppliers, payment providers, fulfilment partners, delivery companies, analytics providers, advertising partners and other service providers that help us operate and improve the Site and Services.
We may use your personal information:
To process orders, payments, returns, refunds and exchanges;
To deliver products and provide tracking information;
To send communications relating to your account, orders or our policies;
To provide customer service and support;
To maintain, secure and improve the Site and our Services;
For marketing and advertising purposes, where permitted by law;
To detect, investigate and prevent fraud, misuse and security incidents;
To comply with legal, tax and regulatory requirements;
To establish, exercise or defend legal claims.
Under the EU GDPR, UK GDPR and other applicable data protection laws, we process personal information using one or more of the following lawful bases:
Contract: When processing is necessary to fulfil an order, manage a return or provide the Services you requested;
Legal obligation: When processing is necessary to comply with applicable legal, tax, accounting or regulatory requirements;
Legitimate interests: When processing is necessary to operate, secure and improve our business, provided that these interests do not override your rights and freedoms;
Consent: When you have given us permission, including for certain marketing activities and non-essential cookies. You may withdraw your consent at any time.
We use cookies and similar technologies to operate the Site, remember your preferences, maintain your shopping basket, improve your experience, perform analytics and, where legally permitted, personalise advertising.
Strictly necessary cookies may be used without consent where they are essential for the operation and security of the Site.
Where required by applicable law, analytics, advertising and other non-essential cookies will only be activated after you provide your consent through our cookie banner or cookie-preference tool.
You can accept, reject or manage non-essential cookies through the cookie preferences available on the Site. You may also manage cookies through your browser settings, although disabling certain cookies may affect some Site functionality.
We may disclose personal information to:
Shopify, which provides our e-commerce platform;
Payment processors and financial service providers;
Suppliers, fulfilment partners and delivery companies;
Customer service, hosting and technical service providers;
Analytics and advertising partners, subject to applicable consent requirements;
Professional advisers, including accountants, insurers and legal advisers;
Government authorities, regulators or law-enforcement bodies where required by law;
A buyer, investor or successor in connection with a business sale, merger or restructuring.
These parties may only process your information for authorised purposes and in accordance with applicable data protection requirements.
We do not sell your personal information.
Our Site may contain links to third-party websites that are not operated or controlled by us.
We are not responsible for the content, privacy policies, security or practices of these third parties. Please review their privacy policies before providing them with personal information.
Our Services are not directed towards children, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can investigate and, where appropriate, delete it.
We use appropriate technical and organisational safeguards designed to protect your personal information. However, no method of internet transmission or electronic storage can guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing our Services and complying with legal, accounting, tax and reporting obligations.
The precise retention period depends on the nature of the information, why it was collected and the applicable legal requirements.
Depending on the applicable law and your place of residence, you may have the right to:
Request access to your personal information;
Request the correction of inaccurate or incomplete information;
Request the deletion of your personal information;
Request the restriction of certain processing;
Object to the processing of your personal information;
Request the transfer of your information in a portable format;
Withdraw your consent at any time where processing is based on consent;
Object at any time to the use of your personal information for direct marketing;
Submit a complaint to a competent data protection authority.
These rights are not absolute and may be subject to legal limitations or exceptions.
To exercise your rights, contact us at contact@norvenliving.com. We may need to verify your identity before processing your request.
As our business is established in France, you may submit a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL) through cnil.fr/fr/plaintes.
If you are located in the United Kingdom and the UK GDPR applies to the processing of your information, you may also submit a complaint to the Information Commissioner’s Office (ICO) through ico.org.uk/make-a-complaint.
Your personal information may be transferred, stored or processed outside your country of residence, including in countries where Shopify and our other service providers operate.
Where required by applicable law, we use recognised safeguards for international transfers, including adequacy decisions, the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement or the UK Addendum to the Standard Contractual Clauses.
You may contact us for further information about the safeguards used for international transfers.
Legal operator: Tony Goletto, sole trader
Trading name: Norven Living
SIREN: 850 731 472
Website: https://norvenliving.com
Address: Bureau 326, 78 Avenue des Champs-Élysées, 75008 Paris, France
Telephone: +33 7 56 94 03 49
Email: contact@norvenliving.com
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (UK time).
Response time: We aim to respond within 2 business days.
If you have any questions about this Privacy Policy or how we process your personal information, please contact us at contact@norvenliving.com or visit our Contact Us page.