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Last updated: 26 August 2026
This Privacy Policy explains how Norven Living (“we”, “us” or “our”) collects, uses and discloses your personal information when you visit or make a purchase from https://norvenliving.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.
We will publish the updated version on the Site and amend the “Last updated” date accordingly.
To provide and improve our Services, we collect personal information from various sources, as described below.
We may use your information to communicate with you, process and fulfil orders, comply with our legal obligations, enforce our terms and policies, prevent fraud and protect our customers and business.
We may collect information that you provide directly to us, including:
Contact details, such as your name, address, telephone number and email address;
Order details, such as your billing address, delivery address and payment confirmation;
Account information, such as your username, password and security information;
Information included in communications with our customer service team;
Reviews, feedback or other information you voluntarily submit.
We do not directly store complete payment card details. Payments are processed securely by our authorised payment providers.
When you use our Site, we may automatically collect certain information through cookies and similar technologies, including:
Device and browser information;
IP address;
Pages viewed and actions taken on the Site;
Shopping basket and checkout activity;
Referral and usage analytics information.
We may receive information from suppliers, Shopify, payment providers, delivery partners, analytics providers, advertising partners and social media platforms that help us operate and improve the Site and Services.
We may use your personal information:
To process orders, payments, returns, refunds and exchanges;
To deliver products and provide tracking information;
To send communications relating to your account, orders or our policies;
To provide customer service and support;
To maintain and improve the Site and our Services;
For marketing and advertising purposes, where permitted by law;
To detect, investigate and prevent fraud, misuse and security incidents;
To comply with legal and regulatory requirements;
To establish, exercise or defend legal claims.
Under UK data protection law, we process your personal information using one or more of the following lawful bases:
Contract: When processing is necessary to fulfil an order or provide the Services you requested;
Legal obligation: When processing is necessary to comply with applicable legal, tax or regulatory requirements;
Legitimate interests: When processing is necessary to operate, secure and improve our business, provided that these interests do not override your rights;
Consent: When you have given us permission, including for certain marketing activities and non-essential cookies. You may withdraw your consent at any time.
We use cookies and similar tracking technologies to operate the Site, remember your preferences, maintain your shopping basket, improve your experience, perform analytics and, where permitted, personalise advertising.
Strictly necessary cookies may be used without consent where they are essential for the operation of the Site.
Where required by law, analytics, advertising and other non-essential cookies will only be activated after you provide your consent through our cookie banner.
You can accept, reject or manage non-essential cookies through the cookie preferences available on the Site. You can also manage cookies through your browser settings, although disabling certain cookies may affect some Site functionality.
We may disclose personal information to:
Shopify, which provides our e-commerce platform;
Payment processors and financial service providers;
Suppliers, fulfilment partners and delivery companies;
Customer service, hosting and technical service providers;
Analytics and advertising partners, subject to applicable consent requirements;
Professional advisers, including accountants, insurers and legal advisers;
Companies affiliated with our business;
Government authorities, regulators or law-enforcement bodies where required by law;
A buyer, investor or successor in connection with a business sale, merger or restructuring.
These parties may only use your information for the purposes for which it was provided and in accordance with applicable data protection requirements.
We do not sell your personal information.
Our Site may contain links to third-party websites that are not operated or controlled by us.
We are not responsible for the content, privacy policies, security or practices of these third parties. Please review their privacy policies before providing them with personal information.
Our Services are not directed towards children, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can investigate and, where appropriate, delete it.
We use reasonable technical and organisational safeguards designed to protect your personal information. However, no method of internet transmission or electronic storage can guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing our Services and complying with legal, accounting, tax and reporting obligations.
The precise retention period depends on the nature of the information, why it was collected and the applicable legal requirements.
Depending on the applicable law and your place of residence, you may have the right to:
Request access to your personal information;
Request the correction of inaccurate or incomplete information;
Request the deletion of your personal information;
Request the restriction of certain processing;
Object to the processing of your personal information;
Request the transfer of your information in a portable format;
Withdraw your consent at any time where processing is based on consent;
Object at any time to the use of your personal information for direct marketing;
Submit a complaint to a data protection authority.
These rights are not absolute and may be subject to legal limitations or exceptions.
To exercise your rights, contact us at contact@norvenliving.com. We may need to verify your identity before processing your request.
If you are located in the United Kingdom, you also have the right to submit a complaint to the Information Commissioner’s Office (ICO) through ico.org.uk/make-a-complaint.
Your personal information may be transferred, stored or processed outside your country of residence, including in countries where our service providers operate.
Where required, we use recognised legal safeguards for international transfers, such as adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved Standard Contractual Clauses.
You may contact us for further information about the safeguards used for international transfers.
For the purposes of applicable data protection law, Norven Living is responsible for the processing of your personal information.
Store name: Norven Living
Website: https://norvenliving.com
Address: Bureau 326, 78 avenue des Champs Élysées, 75008, Paris
Email: contact@norvenliving.com
Telephone: +44 7488 845598
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (UK time).
Response time: We aim to respond within 2 business days.
Please visit our FAQ page or contact our customer service team.