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At Norven Living, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a simple and straightforward returns process.
You have 14 days from the date you receive your order to inform us that you wish to return it. Once you have notified us, you have a further 14 days to send the item back.
Items may be inspected as they would be in a physical shop but must not be used beyond what is reasonably necessary to check their condition and functionality. They should be returned in their original condition and, where possible, with their original packaging, labels, accessories and documentation.
Our customer service team will assist you throughout the process.
Restocking fee: £0 — we do not charge any restocking fees for returns.
Cancellation period: You have 14 days from the date you receive your order to inform us that you wish to return it. You then have a further 14 days to send the item back.
Condition of returned items: Items must be returned in their original condition and, where possible, with their original packaging, labels, accessories and documentation. Items must not have been used beyond what is reasonably necessary to inspect them.
Simple returns: Our customer service team will assist you throughout the process.
Restocking fee: £0 — we do not charge any restocking fees for returns.
For faulty, damaged or incorrect products: There is no return cost for the customer. This applies when the product received is incorrect, defective, damaged in transit or otherwise not as described. We will provide return instructions and cover the reasonable return costs.
If the customer changes their mind: The customer is responsible for the direct cost of returning the item. This applies when the customer orders the wrong product, decides that the product is unsuitable or no longer wants it.
Where applicable, we will refund the standard outbound delivery charge. Any additional amount paid for an upgraded or express delivery service will not be refunded.
Please do not return an item to the sender’s address shown on the parcel unless our customer service team specifically instructs you to do so.
Inspection: Once we receive your return, we will inspect the item to ensure that it meets our return conditions.
Refund time frame: Once approved, your refund will be processed within 10 days of receiving the returned item or receiving evidence that it has been sent back, whichever occurs first.
The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
If you would like to exchange your item for a different colour, variation or product, please contact us at contact@norvenliving.com. Our customer service team will explain the available exchange options.
Certain items may not be eligible for return where permitted by UK law, including:
Any product-specific return restrictions will be clearly stated on the relevant product page before purchase. Your statutory consumer rights are not affected.
Please visit our FAQ page or contact our customer service team.
Store name: Norven Living
Address: Bureau 326, 78 avenue des Champs Élysées, 75008, Paris
Email: contact@norvenliving.com
Telephone: +44 7488 845598
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (UK time).
Response time: We aim to respond within 2 business days.
Please visit our FAQ page or contact our customer service team.